Refunds and Returns Policy
Last Updated: 8th April 2024
Thank you for shopping at AkyilaMotorParts.com. We value our customers and aim to provide high-quality products and support. This policy outlines our process for returns, refunds, and exchanges, so you know what to expect if you are unsatisfied with a product.
If you have questions, please contact us at akyilamotorparts.co.za or visit us at Fw Nkomo St 234, Pretoria West, Gauteng.
1. General Return Eligibility
Akyila Motor Parts accepts returns on certain physical and digital products purchased from AkyilaMotorParts.com. To be eligible, returns must adhere to the following:
- Return Window: Products must be returned within 30 days of the original purchase date.
- Condition: Items must be unused, undamaged, and in their original packaging with all accessories, manuals, and proof of purchase.
- Digital Products: Due to the nature of digital goods, we can only process refunds for digital products under specific conditions, such as technical issues that prevent functionality.
2. Return Process
To initiate a return:
- Contact Customer Support: Reach out to our customer support team at akyilamotorparts.co.za with your order number and reason for the return.
- Approval and Instructions: Once approved, our team will provide you with instructions on how to complete the return, including any necessary return shipping information.
- Packaging and Shipping: For physical items, package the item securely in its original packaging, including all manuals, accessories, and a copy of the purchase receipt.
- Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure safe delivery.
3. Return Conditions
To qualify for a return or refund, products must meet the following conditions:
- Physical Products: The item must be unused, free from signs of wear, and returned in the original packaging.
- Digital Products: For issues with digital products, please contact support with detailed information on the problem, including screenshots, error messages, or other relevant information. Refunds for digital products are provided only if the issue cannot be resolved through customer support.
- Defective Products: If your product is defective, please contact us immediately for assistance and instructions on return or exchange.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Custom Orders: Products made specifically to your specifications.
- Sale or Clearance Items: Items marked as “Final Sale” are non-returnable.
- Digital Downloads: Once accessed or downloaded, digital items may not qualify for a refund except in cases of technical failure or incompatibility verified by our support team.
5. Refund Process
Once we receive and inspect your returned item, we will process your refund. Here’s what to expect:
- Refund Approval: We will notify you if your refund request has been approved or denied based on the condition of the returned item and the reason for the return.
- Refund Method: Approved refunds will be issued to the original payment method. Please allow up to 10-14 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Partial Refunds: In certain cases, we may approve a partial refund (e.g., items not in their original condition or missing parts). These cases will be evaluated individually.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product:
- Contact Us: Email our support team at akyilamotorparts.co.za with your order number and details of the defect.
- Exchange Approval: Once approved, we will provide instructions on how to return the defective item and receive your replacement.
7. Fees and Costs
- Return Shipping Fees: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
- Restocking Fee: We do not charge a restocking fee. However, any item returned in non-original condition may be subject to a partial refund to account for diminished value.
8. Contact Us for Support
If you have any questions about our Refunds and Returns Policy or need assistance with a return or refund, please reach out:
Akyila Motor Parts
Email: akyilamotorparts.co.za
Address: Fw Nkomo St 234, Pretoria West, Gauteng
Website: www.AkyilaMotorParts.com
We are here to assist you with any concerns or inquiries regarding your purchases. Thank you for choosing Akyila Motor Parts.
This policy ensures transparency and fairness for both our customers and our business.